Return Policy

Website Orders and In Store Purchases

  • We accept returns and exchanges on website orders and in store purchases that are in new, unused and uncut (fabric) condition within two weeks of the order being received.
  • All tags must be attached and original receipt included.
  • Stock items including pillows, hardware and towels will be issued a full refund.
  • Cut fabric yardage will be issued a refund, LESS a 15% restocking fee (based on the pre-tax, pre-shipping total).
    Note: Fabric that has been cut by customer cannot be returned.
  • Shipping charges are non-refundable.
  • All swatch orders are final sale
  • All clearance items are final sale

Custom Orders

  • All custom orders, including drapes, Roman blinds, custom pillows, bench cushions, shower curtains and custom futon covers, etc. are final sale unless there is a defect or flaw. 
  • PLEASE NOTE: Measurements given for all custom work are the customer's responsibility. If you require assistance with measurements, please allow us to assist you before proceeding with a custom order.

Return Instructions

  • Please send all returns to our Customer Service department for processing: 
    TONIC LIVING
    Attn: Customer Service
    36 Northline Road, Unit 6
    TORONTO, ON
    M4B 3E2
  • Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment.

Questions? 

Please contact info@tonicliving.com or call 416-699-9879

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