Website Orders and In Store Purchases
- We accept returns and exchanges on website orders and in-store purchases that are in new, unused and uncut (fabric) condition within 30 days of the order being received.
- All tags must be attached and original receipt included.
- Stock items including pillows, hardware and towels will be issued a full refund.
Cut fabric yardage will be issued a refund, LESS a 15% restocking fee (based on the pre-tax, pre-shipping total).
Note: Fabric that has been cut by customer cannot be returned.
- Rugs may be returned for a full refund within 7 days, afterwards a restocking fee of 15% will apply.
- Shipping charges are non-refundable.
- All swatch orders are final sale
- All clearance items are final sale
- All custom orders, including drapes, Roman blinds, custom pillows, bench cushions, shower curtains and custom futon covers, etc. are final sale unless there is a defect or flaw.
- PLEASE NOTE: Measurements given for all custom work are the customer's responsibility. If you require assistance with measurements, please allow us to assist you before proceeding with a custom order.
- Please send all returns to our Customer Service department for processing:
Attn: Customer Service
36 Northline Road, Unit 6
- Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment.