Return Policy

We hope you love your purchase from Tonic Living but if you are not completely satisfied, please see our return policy for specific items below.

Stock Pillows, Ottomans & Accessories:
Items may be returned or exchanged within 30 days of purchase in new, unused condition (dry cleaned items will not be accepted). All tags must be attached and original receipt included.

Fabric (Non-Clearance):
Fabric yardage may be returned within 30 days of purchase, LESS a 15% restocking fee (based on the pre-tax, pre-shipping total). Note: Fabric that has been cut, washed or altered by the customer cannot be returned.

Fabric Swatches & Remnants:
All swatch and remnant orders are final sale.

Stocked Rugs:
Rugs may be returned for a full refund within 7 days of purchase. After 7 days, rugs can be returned within 30 days of purchase LESS a 15% restocking fee (based on the pre-tax, pre-shipping total). Vintage rugs are final sale.

Rug Samples:
Rug samples are available in our Toronto shop (in store only) for $100 CAD but may be returned for a full refund within 14 days. After 14 days, they are considered final sale and cannot be refunded.

Furniture, Vintage & Lighting:
All furniture, vintage rugs and light fixtures are final sale.

Clearance Items:
All clearance items, clearance fabric and last call items are final sale.

Special Orders:
Farrow & Ball paint, special order rugs and any other custom ordered items are final sale.

Custom Items:
All custom orders including drapes, roman blinds, custom pillows, bench cushions, shower curtains and other pieces are final sale unless there is a defect or flaw. Note: Measurements given for all custom work are the customer’s responsibility. If you require assistance with measurements, please allow us to help you before proceeding with a custom order. We do not accept cancellations on custom items.

PLEASE NOTE: Shipping charges are non-refundable. Refunds are provided in the form of the original payment. Product must be returned in its original condition. Once your item has been dry cleaned, Tonic Living is not responsible for any damages or changes to the finish of the products. Please refer to each individual item’s care instructions.

Return Instructions

If you are able, visit us in store to return your purchase. If you would like to ship your return, please send to our customer service department for processing:

Tonic Living
Attn: Customer Service
36 Northline Road, Unit 6
TORONTO, ON
M4B 3E2

Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment. Return shipping costs are the customer's responsibility. Shipping charges on returned merchandise are non refundable.

Questions?

We are here to help! Please contact info@tonicliving.com or call 416-699-9879.