FAQ

Are you operating during the COVID-19 pandemic and does that effect your existing lead times and return policy?

Yes, we are! But our operations have adjusted and there are delays. We put together a response to the crisis and hope it answers all your questions.

    Do you make custom window treatments and pillows?

    Our custom sewing program has been discontinued. We no longer offer sewing services but we have a beautiful collection of designer fabrics to help you with your projects. Please read the letter from our founder for more insight.


      Is your shop open to the public?

        Our retail shop is permanently closed to the public, but we do offer a curbside pickup service at our Toronto location. Tonic Living is growing online and we continue to offer our exceptional products and customer service. Please read the letter from our founder for more insight.


          Are your pillow covers machine washable?
            Our pillow covers can be carefully machine washed (cold water, lay flat to dry, iron inside out on low to medium heat if necessary) unless specified as dry clean only in the listing. Tonic Living is not responsible for dry cleaning errors.

              What are double rubs and pilling class?

              These are test results provided to us by our fabric supplier and are helpful in your fabric selection when you are wondering how your fabric will wear over time.  You can find more detailed information here.


              Can I purchase less than a full yard of fabric?
                Yes, you can order half yard increments. If you need less than a full yard, please select the half yard and add to your order. Example: if you need 3.5 yards total, add 3 yards and then add 1 half yard. Your order will ship as a single 3.5-yard piece.

                  How big are your swatches?

                      Our swatches are approximately 4" x 5".  If you would like to see a larger sample, we recommend you place an order for a 1/2 yard.

                      We do our best to represent all of the colours in a pattern but it is not always possible in a swatch. If you are interested in a larger-scale patterned fabric, we recommend you purchase a 1/2 yard to sample. Please note that all swatch orders are final sale.


                      How long will it take to process my order?

                        Orders for all in-stock items (fabric yardage and pillows) will be ready to ship within 2-3 business days. You will be contacted via email if there are any unexpected stock shortages.

                        PLEASE NOTE: Lead times are not guaranteed and can vary based on volume. We are currently experiencing delays due to COVID-19.


                        Shipping & Returns

                        All information on shipping can be found here. For our return policy, please click here.
                        Warranty

                        All information about our warranty can be found here.