FAQ – Tonic Living

FAQ

Do you make custom window treatments and pillows?

Yes! We make custom drapery, roman blinds, shower curtains, pillows, bench cushions and more.  
Please see our Custom Work page for further details and photos. 

    Are your pillow covers machine washable?

    • Our pillow covers can be carefully machine washed (cold water, lay flat to dry, iron inside out on medium heat if necessary) unless specified as dry clean only in the listing.
    • We do recommend dry cleaning for all pillow covers in order to prevent shrinkage and to keep the colours vivid and crisp.

    Can I purchase less than a full yard of fabric?

      While our website minimum is 1 yard only we can accept orders for 1/2 yard increments after the first yard.  Please round your order up to the nearest yard and write us a note, in our "notes" section" (when you "view" your cart), with your 1/2 yard request.  We will then manually adjust your order for you.

        How are big are your swatches?

          • Our swatches are approximately 6" x 8" to  8" x 10"; the sizes can vary slightly depending on scale of pattern.
          • We do our best to represent all of the colours in a pattern but this is not guaranteed. If you would like a specific colour to be shown, please make a note on the order (in 'View Cart') before you check out
          • Please note that all swatch orders are final sale

          How long will it take to process my order?

          • Orders for all in stock items (fabric yardage and pillows) will be ready to ship within 1 business day. You will be contacted via email if there are any unexpected stock shortages.
          • Our lead times for custom items, once your order has been confirmed with payment, are as follows:
            Custom pillows: approximately 1 week
            Custom bench cushions: 2-3 weeks
            Custom shower curtains: 3-4 weeks
            Custom drapery + roman blinds: 4-6 weeks
          • PLEASE NOTE: Lead times are not guaranteed and can vary based on volumes. 

          Shipping + Returns

          All information on Shipping can be found on our Shipping page. For our Return Policy, please click here.

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