FAQ

Are you operating during the COVID-19 pandemic and does that effect your existing lead times and return policy?

We put together a response to the crisis and hope it answers all your questions.

    Do you make custom window treatments and pillows?


    Yes! We make custom drapery, roman blinds, shower curtains, pillows, bench cushions and more.  
    Please see our Custom Work page for further details and photos. 


      Are your pillow covers machine washable?
        Our pillow covers can be carefully machine washed (cold water, lay flat to dry, iron inside out on low to medium heat if necessary) unless specified as dry clean only in the listing. Tonic Living is not responsible for dry cleaning errors.

          What are double rubs and pilling class?

          These are test results provided to us by our fabric supplier and are helpful in your fabric selection when you are wondering how your fabric will wear over time.  You can find more detailed information here.


          Can I purchase less than a full yard of fabric?
            Yes, you can order half yard increments. If you need less than a full yard, please select the half yard and add to order. Example: if you need 3.5 yards total, add 3 yards and then add 1 half yard. Your order will ship as a single 3.5 yard piece.

              How big are your swatches?

                  Our swatches are approximately 4" x 5".  If you would like to see a larger sample, we recommend you contact us to place an order for a 1/2 yard.

                  We do our best to represent all of the colours in a pattern but this is not guaranteed. If you would like a specific colour to be shown, please make a note on the order (in 'View Cart') before you check out.

                  Please note that all swatch orders are final sale.


                  How long will it take to process my order?

                    Orders for all in stock items (fabric yardage and pillows) will be ready to ship within 1 business day. You will be contacted via email if there are any unexpected stock shortages.

                    Our lead times for custom items, once your order has been confirmed with payment, are as follows:

                    • Custom pillows: approximately 1 week
                    • Custom bench cushions: 4-5 weeks
                    • Custom shower curtains: 4-6 weeks
                    • Custom drapery + roman blinds: 4-6 weeks

                    PLEASE NOTE: Lead times are not guaranteed and can vary based on volume. 


                    Shipping & Returns

                    All information on Shipping can be found on our Shipping page. For our Return Policy, please click here.
                    Warranty

                    All information about our warranty can be found here.