FAQ: Tonic Living's Response to COVID-19

UPDATE: Our retail shop at 36 Northline Road is permanently closed but our online shop is running and we do offer curbside pickup. Unfortunately, we no longer offer custom sewing services. Projects already in production will be completed, if you have any questions, please reach out to us. We appreciate your understanding, please read this letter from the founder.

Our online shop is up and running and orders are being fulfilled. Please note: there are shipping delays with the postal services and our carriers that are beyond our control. Expect longer than normal shipping times.

    Is your online store open? Are you launching new products?

    Yes and yes! Our online store is up and running and we will ship out orders when we are able, but please expect some delays. Lead times will be affected but we will communicate when your order is ready. We have lots of new arrivals online now!

      I have an order scheduled for in-store pick up. Can I come and get it?

        We are now able to offer safe curbside pickup at our Toronto location! If you live locally, choose curbside pickup at the checkout. You will receive an email from us when your order is ready and you will be prompted to make an appointment for the pickup. Please note that we will not accommodate pickups without an appointment scheduled. If needed, please click here for our location information. We look forward to seeing you!

        I made a purchase online for delivery and it hasn't arrived as expected. Is it still coming?
          Yes! Due to the circumstances, delays may occur, but we will do our best to get your goods to you in a timely manner. Postal services are experiencing delays and slowdowns beyond our control. We appreciate your patience during this time.
          I recently placed a custom order that is in the works. Will it be delayed?
            Possibly, but we hope not. If you have an order currently in production and would like an updated ETA, please email us at info@tonicliving.com. Note: our custom sewing services have been discontinued and we are not taking any new custom orders. We are still your go-to source for designer fabrics and we are adding new options regularly.

              I made a purchase in-store that I would like to return or exchange, will you still take it back?

                  Ensuring that you are satisfied with all your Tonic Living purchases is one of our top priorities. We are able to accept returns by mail, as per our return policy. If you would like to make a curbside return, please reach out to our customer service team for assistance at info@tonicliving.com or by calling 416-699-9879.

                  If you have questions about an existing order, please get in touch and we will help you out.